Processing Time

• Orders are processed within 1-2 business days.
• All delivery timeframes start from the day after you place the order unless specified.

Standard Delivery: Estimated Delivery is 5 to 15 business days once your order has shipped for the USA, UK, Canada, Australia, New Zealand and EU countries.*

Order Confirmation and Tracking

• You'll receive a confirmation email once your order is placed.
• A second email containing your tracking information will be sent once your order has shipped from our warehouse.

Shipping Destinations

• We ship to addresses within [country/region].
• At this time, we do not ship to P.O. boxes or APO/FPO addresses.

Tracking Your Order

• Once your order has shipped, you will receive an email with tracking information.
• You can also track your order through the "My Orders" section of your account on our website.

Delivery Times

• Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.
• Business days are Monday through Friday, excluding holidays.

Shipping Restrictions

• Some items may have restrictions or special requirements for shipping. These will be noted in the product description.
• Gift card purchases do not count towards qualifying for a free shipping threshold.

14-Day Return Policy

We offer a 14-day return policy on all purchases. If you are not satisfied with your order, you can return it within 14 days of receiving it. Please refer to our Return Policy page for more details and instructions on how to process a return.

Issues with Your Order

• In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us at support@crovora.com.

Thank you for shopping with us!